Warranty Policy:

  • 4 month limited warranty on core materials, deformation and delamination
  • Dink IT Pickleball warranty is non-transferable and only valid for the original purchaser.
  • Proof of purchase is required (bank and credit card statements are acceptable).
  • All paddles are inspected by our independent distribution contractor prior to shipping to customers.
  • Any reported factory defects on arrival must be presented to Dink IT Pickleball with photographic evidence before use, in line with the return policy (including the handle plastic wrap still on the handle).
  • If approved under warranty, we aim to issue a replacement within 10 business days from arrival at our inspection facility.
  • Paddles purchased from authorized retail partners must include a receipt and proof of purchase with the purchase date.
  • Dink IT Pickleball reserves the right to determine whether a paddle is covered by our warranty and whether to replace it.
  • The warranty do not apply to replacement paddles

The warranty is void under the following conditions:

  • Normal wear and tear.
  • Damage caused by improper usage, such as striking the ground, other paddles, or any object other than a pickleball.
  • Negligence, acts of nature, or accidents.
  • Wear and fading of graphics (including normal graphic wear).
  • Use in commercial applications or rentals.
  • Modifications or repairs made to your paddle.
  • Purchasing a used paddle.
  • Winning the paddle in a promotion or competition.

Apparel and Accessories (bags included)

  • Items may be exchanged within 10 days of receiving goods.
  • Items may be returned within 10 days and will incur a 20% restocking fee.
  • Items must be exchanged/returned in new condition in original packaging. Items in used condition will not be accepted.
  • You may choose to have your item/s returned to you by post after inspection at your own cost.

Warranty Claim

  • Please email a short movie clip clearly showing the defect along with your proof of purchase and paddle model

Return Policy

  • Each customer will have 30 calendar days to return an item from the original purchase date (conditions apply).
  • Customers are responsible for all shipping costs incurred on all returns or exchanges. Shipping costs are non­-refundable.

REFUND POLICY (returns within 30 days):

    • 7-days (from receival of your paddle) – full refund on paddles returned in as new condition with original packaging.  New condition includes the plastic wrap around the handle.
    • You may choose to have your paddle returned to you by post after inspection at your own cost.
  • If approved, a refund will be issued within 10 business days from arrival.